Returns

 

Here at Lost Car, we want you to fall in love with our gear, so of course meeting your expectations is always our top priority! If for any reason you are not completely satisfied, we will gladly return any unworn, un-embroidered, or unaltered items within 30 days of the original purchase date (with the exception of any Front of House and Outerwear-see note below). 

Oops! So, you purchased an item and it's too big or too small. Not to worry! As long as it hasn't been worn or embroidered, contact us by emailing info@lostcarchef.com, (make sure your order number is in the subject) and we'll gladly email you a return shipping label. Next, go ahead and purchase the new item, and we'll refund your money for the original purchase once we receive your original unworn, and un-embroidered item. 

Please note if you are returning, once the items are received in-house, they will be reviewed for signs of use or wear. The product(s) must be in resellable condition, with original tags intact, or you will be notified and no refund will be issued and product will be returned to you. We will not accept the return or exchange of any item which shows signs of use or wear, including but not limited to:

  • Stains or other markings
  • Laundering
  • Alterations
  • Odors, including smoke
  • Pet hair

 

All personalized embroidered products (coats, aprons, shirts, etc.) are FINAL sale. This INCLUDES any free embroidered Lost Car Logos added at time of purchase. Please be sure to check our sizing charts (which are different for each individual product and located on every product page) before placing your order!

Still unsure about sizing, but want embroidery? Once a purchase is made, we can send your coat (no FOH shirts please, except 'Mia Rose') with a prepaid return shipping to try on BEFORE embroidery. Please make a note of this request when checking out.

Please note- all items from our Front of House and Outerwear line will be subject to a 25% restocking fee upon approval of return. These items must be received in house 20 days from purchase date in order to be refunded. 

RETURN ADDRESS:

Lost Car Chef Apparel

Attn: Returns- (YOUR ONLINE ORDER NUMBER)

7283 Murdy Circle

Huntington Beach, CA 92647

 

Any other questions or concerns, please give us a call at 657-215-2437, or send us an email to info@lostcarchef.com

Business hours are from Monday-Friday, 8am-5pm PST. If you leave a message or send us an email during non-business hours, please wait until the next business day for a response from someone.